The award is based on a customer satisfaction survey that reflects passengers’ endorsement of BLR Airport’s services
#thenewscompany: Kempegowda International Airport, Bengaluru (BLR Airport) has bagged the Best Regional Airport in India and South Asia title in the 2022 Skytrax World Airport Awards. BLR Airport has been accorded this recognition after being adjudged by customers, who vote for the airport with the best customer service every year, in a survey conducted globally.
From check-in to arrivals, transfers, shopping, security, immigration, to departures at the gates, the survey evaluates the consumer experience across airport service and key performance factors.
The Awards ceremony was held at Passenger Terminal EXPO in Paris, France, on Thursday, June 16, 2022. The event is one of the most prestigious quality awards for the airport sector, with CEOs, Presidents, and senior management from airports across the world in attendance.
Hari K Marar, MD & CEO, Bangalore International Airport Ltd (BIAL), expressed his gratitude by saying, “It brings us enormous joy in accepting the award as the Best Regional Airport in India and South Asia. Our constant commitment and relentless efforts are to provide the greatest airport experiences for our passengers. The awards that we receive year on year is an acknowledgment that we continue to get this right.”
Edward Plaisted, CEO of Skytrax said: “We congratulate Bangalore International Airport for their success in winning this important customer award as the Best Regional Airport in India / South Asia in 2022. The last two years have been extremely difficult for airports worldwide having to cope with the many restrictions of COVID-19 and the severe drop in travel demand. With air travel quickly returning to a more normal level, the challenge to deliver the highest standards is being well met here at Bangalore International Airport.”
Persistent in innovating, BIAL has deployed state-of-the-art technologies to provide the best airport experience to all its passengers. In corroboration, BLR Airport had won the ‘Best Airport and Aviation Innovation Award’ at Wings India Awards 2022, the ‘Best Airport Staff in India and Central Asia’ at the Skytrax World Airport Awards 2021, and ACI’s ‘Voice of the Customer’, demonstrating its relentless efforts in delivering superior customer service.
